Refund policy
Returns
We want every bathroom you stock to feel right. If something isn't, you have 30 days after your order arrives to request a return.
To be eligible, items must be unused, unwashed and unfilled, in their original packaging, and returned with your receipt or proof of purchase. Because these products go into guest bathrooms, we can't accept returns of anything that has been used, laundered or filled.
To start a return, email rabbott@theamenitycompany.com with your order number and the item you'd like to return. If your return is approved, we'll send you a return shipping label and instructions. Items sent back without an approved return request won't be accepted.
Return address:
The Amenity Company
FiveSixThree Brands LLC
120 S Main Street
Maquoketa, IA 52060
Damaged, defective, or wrong items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the item, and we'll make it right with a replacement at no cost. Please don't send the item back unless we ask you to.
Items that can't be returned
- Towels, washcloths and other linens that have been used or laundered
- Dispensers that have been filled or used
- Opened Guest Essentials boxes or individual sachets
- Sale items
- Gift cards
Exchanges
The fastest way to get a different item or quantity is to return the item you have and, once the return is accepted, place a new order for the item you want.
Trade orders
Orders placed through an approved trade account follow this policy unless your trade agreement says otherwise.
Refunds
We'll email you once we've received and inspected your return to let you know whether your refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since your refund was approved, please contact us at rabbott@theamenitycompany.com.