Shipping policy

Shipped from Maquoketa, Iowa

Every order ships from our home base in Maquoketa, Iowa. Orders are packed and shipped within 1–2 business days. Orders placed on weekends or holidays start the next business day.

Shipping rates

• Free standard shipping on US orders of $50 or more.
• Orders under $50 ship for a flat $8.

Delivery times

Once your order ships, most US deliveries arrive in 3–5 business days by USPS or UPS. Alaska, Hawaii, Puerto Rico, US territories, and APO/FPO/DPO addresses can take an additional 3–7 business days. APO/FPO/DPO orders always ship by USPS. PO boxes are accepted.

We currently ship within the United States only. If you're outside the US and would like to order, email us and let us know.

Tracking

You'll receive an order confirmation email, then a shipping email with tracking once your order is on its way. Larger orders, such as multi-property or trade orders, may ship in more than one package, each with its own tracking number, at no extra cost. If your tracking hasn't updated in five business days, contact us.

Address changes

If you notice a mistake in your shipping address, email us right away. We can correct it at no charge before your order ships. If a package is returned to us as undeliverable, we'll reship it once you confirm the correct address.

Lost packages

If your tracking hasn't moved for 7 days, contact us within 30 days of the last tracking update. We'll reship your order at no cost, or issue a full refund if the item is no longer available.

Damaged or incorrect items

Email us within 30 days of delivery with your order number and photos of the item and packaging, and we'll send a replacement at no cost. For other returns, see our Refund Policy.

Questions

Email rabbott@theamenitycompany.com or call 614-886-4140. We'll reply within two business days.