Journal
Journal
Notes from the turnover: checklists, cost math and what we've learned running four rentals.
Guest experience
One Last Check: What I Learned From the SweepOur houses were earning consistently high marks, but we still caught the occasional miss. Adding one role, a final check by someone who d...
Operations
Never Run Out: How Much to Stock for Every Guest Count and Length of StayRunning out of toilet paper mid-stay is one of the most memorable misses a host can make. A simple way to stock for the number of guests ...
Cost
Beyond the Mini Bottle: Choosing Bathroom Amenities That LastMini bottles are on their way out, and several states now ban them in lodging. Here's how hosts are stocking bathrooms instead, and what ...
Housekeeping
Hotel-White Towels That Stay White: A Laundry Playbook for HostsWhite towels signal clean, until they turn gray. How to wash, dry, store and rotate towels so every guest gets a set that looks new.
Checklist
The Printable STR Bathroom ChecklistA one-page checklist your cleaners can keep on the cart: clean, restock, inspect and photograph. Print it, laminate it and use it on ever...
Guest experience
What Guests Check First, and Why It Decides Your Cleanliness ScoreGuests decide how clean your rental is in the first few minutes, and most of that judgment happens in the bathroom. These are the small m...
Housekeeping
The 15-Minute Bathroom Turn: A Step-by-Step System for CleanersThe bathroom is the slowest room to turn and the one guests judge hardest. Here's the order of operations our team uses to finish each ba...